Revolutionize Your Business with WhatsApp Ecommerce

Boost sales with WhatsApp Chatbot For Ecommerce and drive automation to scale the customer engagement like never before.

Join 50,000+ brands improving their customer service with Desku

Get Your Hands on WhatsApp Business Ecommerce Solution

From Ecommerce Chatbots on WhatsApp to the final purchase. Desku helps in leveraging the sales with the power of automation.

WhatsApp Ecommerce Integration: Catalogues and Carts

Craft a seamless customer journey, introducing products via WhatsApp for Ecommerce like catalogues and carts to make easy hassle-free purchase.

WhatsApp For Ecommerce helps to create campaigns, make auto-replies, easily sending catalogues to customers and what not.
WhatsApp Business For Ecommerce helps to easily view 30 products with detailed information and images. Select products, order, and make a purchase
You can facilitate the entire product ordering and fulfillment process on WhatsApp itself.

Easy Business with Custom Notifications & Auto-Replies

You do not require complicated flows and path builders to manage customer conversations. Create simple automated workflows to improve customer experience with WhatsApp for Ecommerce

Use OOO, Delayed and Welcome notifications to manage customer expectations and demands.
Trigger automatic message, when your customer texts you or takes any other action.
Add custom- replies for commonly asked questions. This helps save time and effort wasted in answering the same question to different customers.
Manage a high volume of customer chat simply and effectively.
Simple and quick to set up and easy to maintain.

Bulk Campaigns &
Broadcasts

Create recall and boost sales by reaching out to your customers with personalized and effective communication.

You can set up a single or recurring campaign.
Use customer attributes and events to create the personas for the campaign audience.
Use CTA, quick reply buttons, images, videos, PDFs, etc. to elevate the look and performance of your campaign.
Send non-transaction promotional messages about discounts, back-in-stock alerts and more.
Monitor performance stats like the number of messages sent, delivered, read, unread, etc. for your campaign.

Shared Team Inbox

Many agents can collaborate to provide quality customer service by using one single Whatsapp Number.

Use preconfigured templates for quick replies to answer your customers instantly.
Help your team collaborate by using features like private notes and conversation labels.
Make your customers feel included and special by sending them Welcome messages, OOO messages, and Delayed response messages.
Track the response time and query resolution time of your agents.

Fast-Growing SMBs in India trust with WhatsApp Ecommerce API

89% Higher average CSAT rating

133% Higher agent efficiency

60% Increase in abandoned carts recoveries

75% Boost in customer engagements

Frequently Asked Questions (FAQs)

What is a WhatsApp ecommerce chatbot?

A WhatsApp ecommerce chatbot is a chatbot designed to interact with customers and facilitate ecommerce transactions on the WhatsApp messaging platform.

How can a WhatsApp ecommerce chatbot benefit my business?

A WhatsApp ecommerce chatbot can benefit your business by providing instant customer support, automating order processes, offering personalized recommendations, sending order updates, and increasing customer engagement and satisfaction.

What are the features of a WhatsApp ecommerce chatbot?

The features of a WhatsApp ecommerce chatbot may include product catalog display, order placement and tracking, payment integration, automated responses, FAQ handling, customer profiling, and integration with CRM systems.

How does a WhatsApp ecommerce chatbot work?

A WhatsApp ecommerce chatbot works by integrating with the WhatsApp Business API to send and receive messages, interpret customer queries, provide relevant information, and process transactions using predefined conversational flows and automated responses.

Are there any limitations to using a WhatsApp ecommerce chatbot?

Limitations of using a WhatsApp ecommerce chatbot may include limited customization options, potential language or regional restrictions, dependence on the WhatsApp platform’s availability and policies, and the need for ongoing monitoring and maintenance.